Information assistant

Information assistants work in a variety of sectors including higher education, further education, health, law, commercial, scientific, school or public. The job title of information assistant usually applies to people who work in commercial industry or higher education. In other sectors such as school or public libraries they may be called library or learning resources assistants instead.


  • 5 GCSEs (A-C) including Maths and English are usually required
  • A-levels or equivalent in some specialist libraries are occasionally required
  • A relevant NVQ – either library and information or customer service might be beneficial
  • A basic IT qualification such as ECDL might be beneficial
  • CILIP Certification (ACLIP) might be advantageous in demonstrating an ongoing engagement with the profession.
  • Occasionally you may be able to get into this role through a graduate trainee or apprenticeship scheme


  • Knowledge or experience of delivering excellent customer service
  • Good computer skills including the ability to maintain databases and records
  • Ability to assist library users in finding the information they need
  • Ability to work with a wide range of materials, including books, journals, newspapers, leaflets, pamphlets and maps, as well as video, film, DVDs, photographs, microfiche, CDs, and the Internet
  • Excellent verbal and written communication skills
  • Accuracy and good organisation skills
  • Ability to prioritise tasks and solve routine problems
  • Ability to be an active and effective team member
  • Flexibility, enthusiasm and a willingness to undertake a complex variety of tasks

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